PEOPLE FIRST. PERFORMANCE ALWAYS.
OceanTech Global BPO is a contact center of more than 200 people in Lahore, Pakistan, working US business hours. We run inbound and outbound programs at volume, with our own training, quality assurance and workforce teams behind every agent.
Floor hours: 8 am–8 pm Eastern, Monday to Saturday.
BASED IN LAHORE. BUILT FOR THE US.people. one standard.
Staff across sales, service, QA,
training, HR, IT and finance
Customer calls handled
every day
In our training bay before
an agent takes a live call
Eastern time
Monday to Saturday
01 / OUR SERVICES
We run complete call programs: staffing, training, management, quality assurance and reporting. You set the targets and approve the scripts, and we run the floor.
Turn the right conversations into new business.
Our outbound teams call your leads, past customers and opt-in lists to open new accounts, sell upgrades and win back customers who left. Agents follow your approved script and call flow, and QA reviews sales calls to confirm each customer understood what they agreed to. We keep a permanent do-not-call record and honor every opt-out.
Ask about outbound salesA helpful person on the other end of every call.
We answer your sales and support lines on US business hours. Agents take orders, answer account and billing questions, update customer details and record a disposition for every call.
Ask about inbound sales and serviceWhen a customer calls to cancel, a retention-trained agent works to keep the account using offers you approve. Every save and every cancellation is logged.
Ask about retentionWe screen callers against your criteria, confirm they want to hear your offer, and transfer them live to your sales team. A caller is transferred only after agreeing to the conversation.
Ask about live transfersOur trained agents build final expense and term life insurance prospects by phone. Calls are recorded, and the customer's consent to be contacted is stored with every lead.
Ask about insurance telesalesWe call web and social media leads as soon as they arrive. Our routing system dials each new lead, connects it to the next available agent, retries leads who don't answer, and keeps a permanent do-not-call record.
Ask about lead responseWe also handle the work behind your calls: order processing, data entry, customer record updates and verification calls. Each task follows a written process you approve.
Ask about back office support02 / WHY OCEANTECH
The quality of a call starts long before it rings. Our people work inside an operating structure built for consistency, accountability and growth.
Every program runs inside a full operating structure, from a senior manager down to a dedicated coach on every team.
A dedicated QA department scores sales and service calls against written scorecards. Agents who skip steps in the call flow go back through call flow training.
We recruit continuously in Lahore. Every candidate passes a written screening test and about 30 days in our training bay before taking a live call.
Our floor runs on an enterprise cloud contact center platform, integrated with our own lead routing, quality and workforce systems. Access is controlled by single sign-on and user roles, and core systems are backed up every night.
Every agent on your program has been through the same hiring, training, coaching and quality process. This is what stands behind each call.
Runs the floor.
Oversee the lead supervisors.
Each oversees a group of team leads.
One for every team.
A full-time coach who listens to calls and works with agents.
Screened, trained for about 30 days, scored by QA.
03 / HOW WE WORK
From the first screening test to the last quality check, every step has a purpose. Here is what stands behind each call.
Candidates take a written test drawn at random from our 100-question bank. It covers sales fundamentals, customer support, attitude and reliability, and includes written answers to a real call scenario.
New hires sign a training agreement and spend about 30 days in our training bay. They receive a permanent employment agreement only after they pass.
04 / OUR WORK
We do not publish client names.
These are the programs we run.
Our largest program covers inbound and outbound sales, customer service and retention for national consumer brands. The floor handles 1,000 to 1,500 calls a day across these lines.
Trained agents build final expense and term life prospects. Leads come from consent-based web forms and warm transfers, and calls are recorded from first contact.
We qualify homeowners and transfer them live to a national home security provider. Before transferring, agents confirm the customer owns the home, or has the landlord's approval, and wants to hear the offer.
Web and social media leads are dialed automatically and connected to the next available agent. A live board shows the status of every lead, and every attempt and opt-out is recorded.
OUR TECHNOLOGY
Our operation runs on an enterprise cloud contact center platform, connected to proprietary systems for lead routing, agent workflow, quality and HR. A dedicated technology team, led by our CTO, runs these systems full time.
Calls run on an enterprise cloud platform with recording and transcription. Agents work from one desktop that brings together the call, the customer record and the call outcome.
New leads are dialed automatically and routed to the next available agent. Every attempt and every opt-out is recorded.
Call scoring, agent improvement tracking, candidate screening and employee records each run on dedicated internal systems.
Staff sign in through single sign-on, and each user sees only what their role allows.
Our systems run on secured servers with encrypted connections and nightly backups. Access to customer data is limited to the staff who need it.
05 / ABOUT OCEANTECH
OceanTech Global BPO is a business process outsourcing company headquartered in Lahore, Pakistan. We started in 2018 with a team of three. Within two years we had grown to 20 people, and those early years gave us a firm grip on daily operations and on quality. That base is still how we run today.
Today more than 200 people work at OceanTech, handling 1,000 to 1,500 customer calls a day. Training, quality assurance, recruitment, technology and finance each run as their own department, and every team on the floor has a team lead and a dedicated coach.
“We would rather do good work than more work.”
We are known for the quality of our work, and we hold every new program to the standard the company was built on.
LET’S GET TO WORK
Tell us which calls you need handled and the volume you expect. We will come back with a staffing plan and pricing, usually within two business days.
Start a conversationYour products, call volumes, hours and targets.
Usually within two business days.
The team learns your products, scripts and call flow in our training bay before taking live calls.
A small team, reviewed against agreed numbers after two weeks.
Full team size once the pilot targets are met.
06 / CAREERS
We hire throughout the year for our operations center in Lahore. Most roles work the night shift on US business hours.
Agents earn a base salary plus daily and monthly incentives tied to production and attendance.
Agents who perform well can move up on the floor: agent, point person, team lead, lead supervisor and assistant manager.
Apply online or through our recruitment team.
Take our written screening test.
Join the training bay under a training agreement for about 30 days.
Pass training and sign your employment agreement.
Join a team on the floor with a team lead and a dedicated coach.
About 30 days of training before live calls.
YOUR NEXT CONVERSATION
Tell us about the calls you need handled. Our business team replies within one business day.
